Care Concierge

Bringing Providers Together to Deliver Smarter, Community-Led Care that Works for Everyone

Barriers to Effective Care Coordination

The UK’s health and social care system is challenged by rising demands, workforce shortages and fragmented coordination, resulting in poor care transitions and gaps between health and social care providers. Patients, vulnerable people and those who help them, struggle to navigate and manage care often resulting in missteps, unnecessary setbacks and poorer outcomes.

Systemic Gaps in Care Delivery

  • Misalignment across health and social care services leads to delays, duplication, and higher costs.
  • Providers, NHS services, and local councils often operate in silos, hindering collaboration.
  • Limited real-time data sharing disrupts care continuity and coordinated support.
  • Fragmented referral processes create administrative delays, impacting timely care.

Limited Community Participation

  • Care pathways are primarily institution-driven, limiting resident involvement in their own care.
  • Local and independent providers are underutilized, missing chances for community-led, responsive solutions.

Administrative Burdens on Providers

  • Providers face excessive manual workloads for communications, documentation, referrals, and compliance.
  • Inefficiencies contribute to staff burnout and reduce time for patient care.
  • Fragmented systems make it challenging for small providers to engage with NHS and council services.

The CareConcierge Solution

CareConcierge offers a structured approach to improving access and coordination at the neighbourhood level. By integrating a help-desk and digital platform we connect independent care providers, health trade suppliers, NHS and council services ensuring a more efficient and responsive care network.

As a community engaged initiative, it will enable individuals to manage their own health and social care. At the same time, Primary Caregivers, whether family members, friends, or key supporters, will be able to take an active role in overseeing and coordinating care services for those who need help.

By integrating AI, administrative tasks are simplified, improving accessibility and efficiency while streamlining care transitions to ensure the next provider is always ready.

Care coordination

Core Features

  • AI-Powered Coordination: Automates referrals, case management, and compliance tracking to reduce administrative workload.
  • Smart Service Matching: Connects residents with verified local providers based on specific needs, location, and availability.
  • Community-Led Care: Strengthens local capacity and economic resilience by prioritizing community-based providers.
  • Digital Inclusion & Interoperability: Facilitates seamless data-sharing and care transitions across public and independent services.
  • MDT Support: Enables joint care planning and management by professionals across sectors.
  • Patient & Carer Access: Empowers individuals to coordinate care through an intuitive portal or mobile app.

Expected Impact

  • 30% reduction in delayed hospital discharges, optimizing NHS resource use.
  • 20% fewer emergency readmissions, enhancing continuity of care.